Refund Policy

We do not accept returns or exchanges of any of our cigars, unless the cigars received do not match the cigars ordered in size, quantity or vitola. If you feel the cigars you ordered were defective in quality to a degree exceeding normal variations in cigar performance, you are welcome to ship the defective item, at your cost, to:

544 E Ponce De Leon Ave, Decatur GA 30030

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

On all non-cigar goods, we accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at info@atlcigar.co.

We exchange non-cigar goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at info@atlcigar.co with details of the product and the defect. You can send the item you consider defective to:

544 E Ponce De Leon Ave, Decatur GA 30030

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

All sales will appear as ATL CIGAR CO ONLINE on your billing statement.